Business Quality Manager - Wealth Management

My client is seeking an experienced business quality professional to join its expanding national compliance team.

The role is to undertake a suitability assessment of adviser business pre-& post sale to ensure good customer outcomes in line with company standards.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Quality assess both pre – sale and post -sale client reviews (investment & pension)
• Provide feedback to advisers
• Reporting to the Business Standards Director

The individual would be an integral part of a central business quality team responding to deadlines and service levels that require a focus and dedication to quality and principles of the business.

A fundamental understanding of the Financial Conduct Authority’s Conduct of Business rules and principles of business would be desirable.

Essential Requirements

• Diploma Level 4
• Financial services industry experience, of which you can demonstrate working examples of key tasks
• Ability to form good working relationships
• Ability to work under pressure
• Ability to display model behaviours in line with group values, policies and procedures

Desirable Requirements

• G60, AF3 or AF7

Salary & Benefits

• Competitive dependent on skills and experience
• 25 days’ holiday plus bank holidays
• Company pension scheme
• Training and support towards industry recognised certifications